Efficient Prototyping Solutions for Your Projects

Cooka Technology Returns Policy

Effective Date: June 12, 2025

Cooka (Zhongshan) Technology Co., Ltd., located at Room 502, 306, Building 2, No. 39 KeJiDong Road, Torch Zone, Zhongshan, Guangdong, China 528437, operates www.cooka.co.uk and cookagroup.com under the same registered banner. This Returns Policy outlines the process for returning components (e.g., sensors, encoders, potentiometers) and addressing issues with services (e.g., prototyping, injection molding) purchased from our Zhongshan facility. As an ISO-9001-certified microelectronics manufacturer serving aerospace, robotics, and automotive industries, we ensure a fair, transparent process compliant with China’s Consumer Rights Protection Law (CRPL) and international standards. Please review this policy before initiating a return.

1. Return Eligibility
You may return eligible components within 30 days from the date you, or a designated third party (excluding the carrier), receive the goods, without stating a reason, as per CRPL. To initiate a return:

• Notify us via a clear statement to cookagroup@gmail.com or +86 13823943322.

• Ensure the return meets these conditions:

  • Purchased within the last 30 days.

  • In original packaging, unused, and in resalable condition.

  • Includes all accessories, manuals, and documentation.
    Non-Returnable Items:

• Custom-made or personalized components (e.g., tailored prototypes).

• Goods unsealed after delivery, unsuitable for return due to health, hygiene, or technical reasons (e.g., exposed microelectronics).

• Goods that deteriorate rapidly or are inseparably mixed post-delivery.
  We reserve the right to refuse returns not meeting these conditions at our discretion, ensuring quality standards for our Zhongshan operations.

2. Return Process

• Notification: Email cookagroup@gmail.com with your order number, item details, and return reason (optional). We’ll provide a Return Merchandise Authorization (RMA) number.

• Shipping: You are responsible for return shipping costs and risks. Use an insured, trackable service and send to:
  Address: Room 502, 306, Building 2, No. 39 KeJiDong Road, Torch Zone, Zhongshan, Guangdong, China 528437
  Chinese Address: 地址：中国广东省中山市火炬区科技东路 39 号 2 号楼 306 室 528437

• Receipt: Refunds are processed only upon receipt of goods or proof of return delivery (e.g., tracking confirmation). We are not liable for lost or damaged return shipments.
  The Shenzhen-Zhongshan Link ensures efficient logistics for returns to our facility.

3. Refunds

• Timeline: Refunds are issued within 30 days of receiving the returned goods, using the original payment method, with no additional fees.

• Amount: Full refund for the component cost, excluding shipping fees, provided conditions are met.

• Inspection: Returned items are inspected at our Zhongshan facility to confirm eligibility. If non-compliant (e.g., damaged, used), we may deny the refund or offer partial credit.

• B2B Clients: For bulk orders (e.g., distributors), contact us to discuss tailored refund terms aligned with your contract.
  Refunds align with CRPL’s consumer protections and our ISO-9001 quality assurance.

4. Service Issues
For services (e.g., rapid prototyping, injection molding), we do not offer returns but address issues case-by-case:

• Defects: If a prototype or molded part fails to meet agreed specifications, notify us within 30 days. We’ll review and offer rework, replacement, or credit, per our ISO-9001 standards.

• Disputes: Contact cookagroup@gmail.com to initiate a resolution process, including technical evaluation at our Zhongshan lab.
  We aim to ensure client satisfaction for all services, leveraging our carbon film technology expertise.

5. Gift Returns

• Gifts Received: If marked as a gift, you’ll receive a gift credit equal to the return value upon receipt of the item. A gift certificate will be emailed.

• Gifts Purchased: If not marked as a gift, or shipped to the purchaser, the refund goes to the original payer (gift giver).
  Contact us at cookagroup@gmail.com for gift return assistance.

6. Damaged or Incorrect Items
If you receive damaged, defective, or incorrect components:

• Notify us within 7 days of receipt at cookagroup@gmail.com with photos and order details.

• We’ll provide a prepaid return label and ship replacements or issue a refund upon receipt, at no cost to you.
  Our Zhongshan quality control team ensures rapid resolution, minimizing downtime for your projects.

7. International Returns
For global clients (e.g., North America, Europe):

• Follow the same 30-day return process, noting additional shipping times/costs.

• Comply with customs regulations for returns to China.

• The Shenzhen-Zhongshan Link streamlines logistics for efficient processing.
  Contact us for guidance on international return procedures.

8. Contact Us
For questions, return requests, or concerns:

• Email: cookagroup@gmail.com

• Phone: +86 13823943322

• Address: Room 502, 306, Building 2, No. 39 KeJiDong Road, Torch Zone, Zhongshan, Guangdong, China 528437

• Chinese Address: 地址：中国广东省中山市火炬区科技东路 39 号 2 号楼 306 室 528437
  We respond within 48 hours, committed to your satisfaction and Cooka’s reputation for excellence.

9. Updates
This policy may be updated to reflect legal or operational changes. Updates will be posted on www.cooka.co.uk and cookagroup.com, with notice via email or site banners. Continued purchases after updates imply acceptance. Last updated: June 15, 2025.